Shipping policy
Last Updated: July 1, 2026
Thank you for shopping with Shax. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment has been confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Shipping Time
Estimated delivery times are:
- United States: 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Shipping Fees
Shipping charges are calculated at checkout unless a free shipping promotion is active.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment's progress.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, occasional delays may occur due to factors beyond our control. We appreciate your patience and understanding.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page. We are always happy to assist you.
